Frequently Asked Questions

If you have additional questions after reviewing this page, please let us know by sending an e-mail to CustomerCare@Out-Front.com.

  1. What is the best way to learn about Surge handrim options?

    The best way to learn more about the different options for the Surge is to visit our Handrim Feature Finder.

  2. What information do I need to provide when ordering the Surge?

    1. Does your client want the Surge or Surge LT (Difference is in the size of the oval)
    2. Wheel Size (20", 22", 24", 25", 26")
    3. Wheel Type (standard spoke, mag, Spinergy, X-Core, etc.)
    4. Attachment Type:
      • 6-Point or 4-Point Tab Mount - Tabs on the handrim. (See below for more info)
      • 6-Point Rivet Nut (Screw mount into rivets on the handrim - See below for more info)
      • 5, 7 & 8-Point Mags: X-Core, Invacare, or Skyway Mags - 24" only (does not fit 4 or 9-point mags)

    Note:
    * For flat free or solid insert tires on Tab-Mount wheels, the Surge must be installed prior to the flat free tires.

  3. What is the difference between the Surge and the Surge LT?

    Both the Surge and the Surge LT are the same all-in-one oval handrim with the Gription Strip on the top of the oval. The only difference between the two is the size and weight of the oval. The Surge uses a larger profile oval that is 1 1/2" long (top to bottom) and weighs 24 ounces. The Surge LT uses a reduced weight, smaller profile oval for those looking for a reduction in weight or a smaller gripping surface (for those with smaller hands). The LT is 1 1/8" long and weighs just 17 ounces - just a hair more than a standard handrim (standard handrims typically weigh 13-15 ounces).

  4. What is the Gription Strip and is it replaceable?

    The Gription Strip is a rubber strip (non-latex) that goes all the way around the top surface of the oval handrim. It is a high friction strip that provides a grippier propulsion surface. The grippier surface is particularly helpful when going up ramps, hills, or when traversing difficult surfaces (e.g., like deep-pile carpeting). The remaining surfaces of the oval (the side surfaces) are hard anodized in black to provide a smooth braking surface. The Gription Strip is not replaceable; it is permanently bonded to the handrim.

  5. Does the Surge add to the width of my chair?

    No, the Surge will not add any width to your chair. The Surge is the same width as a standard handrim and mounts exactly like a standard handrim. With a tab mount wheel, the Surge can be mounted in the close-in (inside hole) or wide mount (outside hole) position, based on user preference.

  6. Does the Surge require any special attachment hardware to install it on the wheel?

    No. The Surge installs just like a standard handrim and it uses the same attachment hardware. If you are replacing a standard handrim with the Surge, be sure to save and use the same screws (and spacers when required) to install the Surge.

  7. When ordering the Surge, what is the difference between a Tab and Rivet Nut attachment?

    The Surge attaches to the wheel through either a Tab or Rivet Nut mount (depending on the type of wheel). For a Tab mount, connecting screws go perpendicular to the wheelchair axle into the wheel rim and through flat tabs on the handrim. Most spoke wheels (except standard Quickie wheels) and Spinergy use a tab mount. With a Rivet Nut mount, screws go parallel to the wheelchair axle into plastic round spacer sleeves and into a rivet nut set in the handrim (no tabs on the handrim). Rivet nut is used on Mag, X-Core, and standard Quickie wheels. (Note: Quickie Performance and Quickie 26” wheels use a tab mount). For pictures of these different attachments, view the Surge Order Form which can be found at www.thesurgehandrim.com.

  8. Do the tires have to be removed from the wheel to install the Surge?

    For wheels that use a Tab attachment, the tires need to be removed to install the Surge. For flat free or solid insert tires on wheels with Tab attachments, the Surge must be installed prior to the solid insert tires. For wheels that use a Rivet Nut attachment, you do NOT need to remove the tires to install the Surge.

  9. Do I need to wear gloves when using the Surge?

    This depends on personal preference. Because the Surge’s ergonomic grip eliminates the need to grab the tire, you may find no need to wear gloves. However, because the Gription Strip is a high friction surface, you may still choose to wear gloves. Gloves may be most helpful on difficult terrain when you are more likely to be gripping the Surge (and the Gription Strip) especially hard.

  10. Is the Surge designed for people with good hand function?

    Yes. The Surge Handrim is designed for a person with good hand function. The Surge's design incorporates a grip that is most fully utilized when one is able to wrap one's hand around the handrim.

  11. Can the Surge help me with Carpal Tunnel Syndrome (CTS) and pain in my hands and wrists?

    Yes. Research on CTS indicates that a larger gripping area (that eliminates a pinch grip) has important ergonomic benefits for people that are experiencing hand and wrist pain associated with Carpal Tunnel Syndrome.

  12. Can the Surge be used in combination with the Thumb Pieces that come with the Natural-Fit?

    Yes. The thumb pieces (that sit between the oval and the wheel rim) that come with the Natural-Fit Handrim assembly can also be used with the Surge. You simply need to order them. If you are interested in learning more about how the components of the Surge and Natural-Fit may be used together, please visit our Handrim Feature Finder.

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